Services

Theodorsen Consulting provides the following services. If you’d like to receive a copy of our full Capability Statement, please send a message via our Contact page.

Our services are delivered in accordance with our Terms of Business.

Employee relations

We provide practical assistance with all employee relations issues, including:

  • Provide advice on how to handle employee grievances, performance and misconduct issues and, where appropriate, assist in planning and undertaking workplace investigations
  • Assist in resolving industrial disputes
  • Write employment policies and procedures and develop implementation strategies across a range of topics including workplace health and safety, grievance and disciplinary processes, use of internet, email and social media
  • Provide advice and support in dealing with Fair Work legislation, including negotiating Enterprise Agreements

Management and staff training

We provide training covering a range of employment areas including:

  • Quality management – Fundamentals and specific skills for Quality Managers and Process Owners
  • Employee Relations and HR issues
  • Equal Opportunity requirements
  • Occupational Safety & Health and Workers Compensation

John Theodorsen is a qualified VET (Vocational and Education Training) Trainer and Assessor. In conjunction with business partners we are able to deliver training and assessment in nationally-recognised qualifications, including the Diploma in Management.

Quality Management Consulting and Auditing

We work with Fathom Business Architects who are the auditing organisation for the Recruitment and Consulting Services Association Service Delivery Standard (RCSA SDS:2010). In this role, John Theodorsen conducts certification audits for the Service Delivery Standard.

We work with national Quality Management experts, Service Excellence Consulting, to provide consulting services for firms who wish to introduce or improve a Quality Management System. Services we offer in this area include:

  • Advise on general quality management system requirements
  • Write policies and procedures
  • Advise on appropriate methods of document control
  • Develop implementation plans

Strategic and business planning

We work with organisations to develop and implement strategic and business plans. Our services include:

  • Facilitate strategic planning sessions with board, management and staff
  • Draft strategic and business plans
  • Draft implementation plans
  • Develop implementation strategies and success measures to monitor implementation

Policy analysis and development

We work with individual organisations and industry associations in order to:

  • Analyse the potential impact of proposed changes to public policy and regulation
  • Carry out stakeholder consultation to develop an industry position and identify the practical impact of proposed changes upon individual firms and industry sectors
  • Identify opportunities for dealing with adverse impacts through changes to the content and/or implementation of policy and regulatory proposals
  • Prepare submissions to government to put a positive case for improvement in the policy and regulatory environment